Privacy Policy
Last Updated: January 2025
BrewGenius ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, products, and services.
1. Information We Collect
We may collect information about you in various ways, including:
- Personal Data: Name, email address, phone number, shipping address, and payment information when you make a purchase or create an account.
- Usage Data: Brewing preferences, coffee consumption patterns, machine usage statistics, and taste profile information.
- Device Data: Information about your BrewGenius machine including model, firmware version, and connectivity status.
- App Data: Information collected through our mobile application including schedules, preferences, and interaction data.
- Communication Data: Records of your communications with our customer support.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our products and services
- Personalize your brewing experience through AI taste profiling
- Process transactions and send related information
- Send promotional communications (with your consent)
- Provide customer support and respond to inquiries
- Monitor and analyze usage patterns to improve our products
- Detect, prevent, and address technical issues
3. Information Sharing
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party vendors who assist us in operating our services
- Business Partners: Coffee bean suppliers (with consent) for personalized recommendations
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest.
5. Your Rights
Under GDPR and other applicable laws, you have rights including:
- Access to your personal data
- Correction of inaccurate data
- Deletion of your data
- Data portability
- Opt-out of marketing communications
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority
6. Cookies and Tracking
We use cookies and similar tracking technologies on our website and app to collect information about your browsing activities. You can control cookies through your browser or device settings.
7. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.
8. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with GDPR and other applicable regulations.
9. Data Retention
We retain your personal data for as long as necessary to provide our services and fulfill the purposes described in this policy, unless a longer retention period is required by law.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.
11. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: privacy@brewgenius-coffee.com
Address: Via del Corso 287, 00186 Rome, Italy
Phone: +39 06 9876 5432